Member Services & Front Desk Specialist

Hunter Super Techs - TurnPoint; Charlottesville (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Flynn Fitness is seeking a proactive Member Services Representative in Charlottesville, VA. You will greet members, answer phones, check in guests, and provide tours while maintaining a clean front desk and lobby.

The role emphasizes exceptional service, clear communication, and teamwork in a busy fitness environment. Ideal candidates bring customer service experience, reliability, and a willingness to learn.

Qualifications

• Experience in customer service preferred.
• Basic computer skills and attention to detail required.
• Punctual and reliable.
• Strong communication and teamwork.
• Willingness to learn and adapt.
• Ability to follow instructions and complete tasks.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones courteously and assist callers with questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns professionally.
• Process beverage or merchandise purchases on the POS system.
• Utilize POS to assist with memberships and questions.
• Keep front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility and equipment.
• Support team by adapting to new policies and trainings.

Skills

Customer service

Computer basics

Punctuality

Communication

Team player

Adaptability

Problem solving

Independent work

Job description

Flynn Fitness is seeking a proactive Member Services Representative in Charlottesville, VA. You will greet members, answer phones, check in guests, and provide tours while maintaining a clean front desk and lobby.

The role emphasizes exceptional service, clear communication, and teamwork in a busy fitness environment. Ideal candidates bring customer service experience, reliability, and a willingness to learn.