Member Experience & Front Desk Specialist

Planet Fitness - Portland ME Group; Falmouth (ME); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Flexible schedule

Health insurance

Paid time off

Training & development

Job summary

Planet Fitness in Falmouth, ME is hiring a Front Desk Associate to deliver a superior, friendly experience for members and guests. You will greet visitors, answer questions, check in members, process signups, and assist with class registrations while maintaining a clean, welcoming environment.

The role emphasizes a positive attitude, reliability, and basic computer skills as you help support a Judgement Free fitness community and promote our programs and services.

Qualifications

• Must be 18 years of age or older.
• Basic computer proficiency with an eye for accuracy.
• Positive, friendly attitude and professional demeanor.
• Exceptional customer service skills; able to interact with members and staff.
• Punctuality and reliability are essential.
• Represent the core values of Planet Fitness: teamwork, positivity, integrity.

Responsibilities

• Greet members and guests, provide exceptional customer service and make them feel welcome.
• Answer phones in a friendly manner and assist callers with questions.
• Check members in, tour and sign up new members, log amenities.
• Explain and promote fitness classes to keep workouts engaging.
• Maintain front desk cleanliness and uphold safety and policies.

Skills

Positive friendly attitude

Basic computer proficiency

Punctuality and reliability

Exceptional customer service

Problem solving

Job description

Planet Fitness in Falmouth, ME is hiring a Front Desk Associate to deliver a superior, friendly experience for members and guests. You will greet visitors, answer questions, check in members, process signups, and assist with class registrations while maintaining a clean, welcoming environment.

The role emphasizes a positive attitude, reliability, and basic computer skills as you help support a Judgement Free fitness community and promote our programs and services.