Member Experience Front Desk Specialist

Planet Fitness - PF Baseline Fitness; Dubuque (IA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership

Health, Dental and Vision Insurance

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative responsible for new member sales and enhancing member experiences through exceptional customer service. Key duties include greeting potential members, handling front desk tasks such as answering calls and processing member transactions, and addressing member service issues.

The role requires strong communication skills and a commitment to customer satisfaction, as well as participating in maintaining club

Qualifications

• Strong customer service skills are critical.
• Basic computer proficiency is required.
• Honesty and good work ethic are essential.

Responsibilities

• Greet and meet potential members, providing great customer experience.
• Handle front desk tasks, answering phone calls and assisting with queries.
• Facilitate member services issues and maintain club cleanliness.

Skills

Customer Service Skills

Basic Computer Proficiency

Listening

Problem Solving

Communication

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative responsible for new member sales and enhancing member experiences through exceptional customer service. Key duties include greeting potential members, handling front desk tasks such as answering calls and processing member transactions, and addressing member service issues.

The role requires strong communication skills and a commitment to customer satisfaction, as well as participating in maintaining club