Member Experience & Front Desk Associate

Planet Fitness; Des Moines (IA); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

Advancement Opportunities

Employee Appreciation Program

Dollars for Scholars Program

HSA

Pet Insurance

Short Term Disability Insurance

Voluntary Life Insurance

Job summary

Planet Fitness in Des Moines, IA seeks a member-focused associate to greet guests, manage front desk tasks, and assist with sign-ups and tours. You will handle inquiries, help with account updates, and support problem resolution to ensure a smooth gym experience.

Expect a welcoming, fast-paced environment with a focus on customer service. Responsibilities include assisting with cancellations, guiding tours, and maintaining a clean, inviting club space while collaborating with the team and

Qualifications

• Excellent customer service skills with a friendly and helpful attitude.
• Active listening and empathy to understand member needs.
• Strong problem-solving abilities to resolve issues quickly.
• Diplomacy and tact in all interactions with members and teammates.
• Clear, professional communication with customers and staff.
• Basic computer skills to manage check-ins and sign-ups.

Responsibilities

• Greet and meet potential members to provide a positive experience.
• Handle front desk tasks: answer calls, take information, tours.
• Assist in member check-ins, sign-ups, cancellations, and account updates.
• Facilitate member services questions and forward complex issues to management.
• Help maintain cleanliness and organization of the club.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Basic computer skills

Teamwork

Job description

Planet Fitness in Des Moines, IA seeks a member-focused associate to greet guests, manage front desk tasks, and assist with sign-ups and tours. You will handle inquiries, help with account updates, and support problem resolution to ensure a smooth gym experience.

Expect a welcoming, fast-paced environment with a focus on customer service. Responsibilities include assisting with cancellations, guiding tours, and maintaining a clean, inviting club space while collaborating with the team and