Member Experience Front Desk Specialist

Planet Fitness; Cornelius (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Insurance

Paid time off

Black Card

401(k)

Life insurance

FSAs

Tuition reimbursement

Perks & discounts

Team events

Job summary

Planet Fitness is seeking a Front Desk Associate to deliver exceptional member service and maintain a welcoming Judgement Free Zone experience. You will greet guests, assist with sign-ups and address inquiries while upholding club policies and standards.

The role requires strong communication, reliability, and a friendly, proactive attitude. Training is provided for CPR/AED and you will be part of a team focused on safety and customer satisfaction.

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with questions during check-in.
• Promote the Judgement Free Zone by connecting with members on the club floor and offering support.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers.

Skills

Customer service

Communication

Team player

Job description

Planet Fitness is seeking a Front Desk Associate to deliver exceptional member service and maintain a welcoming Judgement Free Zone experience. You will greet guests, assist with sign-ups and address inquiries while upholding club policies and standards.

The role requires strong communication, reliability, and a friendly, proactive attitude. Training is provided for CPR/AED and you will be part of a team focused on safety and customer satisfaction.