Front Desk & Member Experience Specialist

EASY MILE US LLC; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a Front Desk Associate to be the first point of contact for members and guests. You will deliver exceptional customer service, maintain a clean and welcoming club, and support daily operations, including checking in members and assisting with memberships, billing, and renewals.

The role involves helping guests with gym services, guiding them to resources, and promoting memberships and personal training.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with inquiries about membership options, policies, and gym services.
• Check-in members as they arrive and handle membership-related transactions.
• Keep front desk area organized and ensure locker rooms and bathrooms are clean and well-presented.
• Promote memberships, personal training, and other services to potential members.
• Work with team to maintain a clean, safe, and welcoming club environment.

Skills

Customer service

Communication

Computer skills

Positive attitude

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a Front Desk Associate to be the first point of contact for members and guests. You will deliver exceptional customer service, maintain a clean and welcoming club, and support daily operations, including checking in members and assisting with memberships, billing, and renewals.

The role involves helping guests with gym services, guiding them to resources, and promoting memberships and personal training.