Member Experience Front Desk Specialist

American Family Fitness; Chester (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

American Family Fitness is seeking a Front Desk staff member to provide a warm greeting and assistance to members and guests. This role involves answering questions, ensuring a pleasant visit, and efficiently handling phone calls.

The ideal candidate will exhibit excellent customer service skills and be responsible for accurate fee collection and maintaining a clean front desk area. Previous customer service experience is highly valued in this position.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks smoothly in a busy environment.
• Experience in customer service.

Responsibilities

• Greet members and guests warmly upon entering.
• Answer phone calls within three rings and direct calls appropriately.
• Collect and log fees, ensuring documentation is accurate.

Job description

American Family Fitness is seeking a Front Desk staff member to provide a warm greeting and assistance to members and guests. This role involves answering questions, ensuring a pleasant visit, and efficiently handling phone calls.

The ideal candidate will exhibit excellent customer service skills and be responsible for accurate fee collection and maintaining a clean front desk area. Previous customer service experience is highly valued in this position.