Front Desk & Member Experience Specialist

American Family Fitness; Chester (VA); On-site; USD 18,000 - 21,000; Full time

Job summary

American Family Fitness is seeking a Welcome Desk Team Member to greet guests, assist members, and maintain smooth front desk operations at our Chester, VA location. Duties include membership verification, phone handling, and proactive guest service with a positive, safety‑minded attitude.

The role emphasizes teamwork, adherence to service standards, and timely communication. CPR/AED certification within 60 days and 1 year of customer service is preferred.

Qualifications

• CPR/AED certification within 60 days of hire.
• 1 year of customer service experience preferred.

Responsibilities

• Greet members with a welcoming, energetic attitude.
• Verify membership cards and check in guests/family members.
• Answer phones within three rings and direct calls.
• Input and manage weekly schedule in the club’s scheduling platform.

Skills

Customer service

Guest greeting

Phone handling

Member check-in

Job description

American Family Fitness is seeking a Welcome Desk Team Member to greet guests, assist members, and maintain smooth front desk operations at our Chester, VA location. Duties include membership verification, phone handling, and proactive guest service with a positive, safety‑minded attitude.

The role emphasizes teamwork, adherence to service standards, and timely communication. CPR/AED certification within 60 days and 1 year of customer service is preferred.