Member Experience & Front Desk Specialist

Planet Fitness - Eclipse Fitness Group; Canton (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - Eclipse Fitness Group in Canton, GA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet members, check them in, assist with new sign-ups, give tours to prospective members, respond to questions, and help with account updates while maintaining a clean, welcoming club environment.

Qualifications

• Customer service experience preferred.
• Basic computer literacy required.
• Applicants must be 18 years of age or older.
• A positive attitude and reliable punctuality are essential.

Responsibilities

• Greet members and guests and provide outstanding service.
• Check members into the system and assist with new sign-ups.
• Take prospective members on tours and answer questions.
• Assist with updates to member accounts and handle inquiries.
• Help maintain the club's cleanliness and organization.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Communication

Empathy

Education

High School diploma or GED

Job description

Planet Fitness - Eclipse Fitness Group in Canton, GA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet members, check them in, assist with new sign-ups, give tours to prospective members, respond to questions, and help with account updates while maintaining a clean, welcoming club environment.