Member Experience Concierge

Planet Fitness - Eclipse Fitness Group; Atlanta (GA); On-site; USD 26,000 - 38,000; Full time

Job summary

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative to deliver a superior member experience and top-notch customer service at our Atlanta area club. You will greet members and guests, assist with tours, process sign-ups, and help manage member accounts.

You should be passionate about fitness, have a positive attitude, and be reliable and punctual. This role emphasizes friendly interactions and professional service with members and staff alike.

Qualifications

• Customer service background preferred.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones and assisting callers.
• Check members into the system and process new member sign-ups.
• Give tours to prospective members and assist with account updates.
• Respond to member questions and concerns promptly and professionally; escalate as needed.
• Maintain the cleanliness and neatness of the club.

Skills

Customer service

Education

High school diploma/GED

Job description

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative to deliver a superior member experience and top-notch customer service at our Atlanta area club. You will greet members and guests, assist with tours, process sign-ups, and help manage member accounts.

You should be passionate about fitness, have a positive attitude, and be reliable and punctual. This role emphasizes friendly interactions and professional service with members and staff alike.