Member Experience Front Desk Specialist

Planet Fitness; Anchorage (AK); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness in Anchorage is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering friendly service and helping maintain a clean, welcoming club environment.

The role involves greeting guests, assisting with membership questions, processing check-ins and payments, and promoting memberships and services. A positive, team-driven attitude and the ability to handle a fast-paced setting are essential.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with inquiries about membership options, policies, and gym services.
• Check-in members as they arrive, handle membership-related transactions.
• Maintain front desk area and ensure cleanliness of locker rooms and bathrooms.
• Promote sign-ups for memberships, personal training, and services.
• Collaborate with team to achieve club goals and maintain safe environment.

Skills

Customer service

Communication

Interpersonal skills

Basic computer skills

Multitasking

Flexibility

Positive attitude

Education

High school diploma or equivalent

Job description

Planet Fitness in Anchorage is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering friendly service and helping maintain a clean, welcoming club environment.

The role involves greeting guests, assisting with membership questions, processing check-ins and payments, and promoting memberships and services. A positive, team-driven attitude and the ability to handle a fast-paced setting are essential.