Member Experience Front Desk Associate

Planet Fitness; Anchorage (AK); On-site; USD 15,000 - 19,000; Full time

Job summary

Planet Fitness in Eagle River, AK is seeking a Front Desk Associate to welcome members and guests, provide friendly assistance, and support daily club operations. You will handle check-ins, answer questions about memberships, and help keep the front desk tidy and inviting.

The role requires strong communication, basic computer skills, and the ability to work flexible hours, including evenings and weekends, in a fast-paced environment. A high school diploma or equivalent is expected.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Responsibilities

• Greet members and guests in a friendly and professional manner, ensuring everyone feels welcome.
• Assist members with inquiries about membership options, policies, and services.
• Check-in members and handle membership-related transactions (e.g., billing, renewals).
• Maintain front desk area and contribute to the overall cleanliness of the club, including locker rooms and bathrooms.
• Promote memberships and services, and educate on benefits of joining Planet Fitness.
• Collaborate with team to achieve club goals and deliver excellent customer service.

Skills

Customer service

Communication

Basic computer skills

Flexibility

Multitasking

Education

High School Diploma or equivalent

Job description

Planet Fitness in Eagle River, AK is seeking a Front Desk Associate to welcome members and guests, provide friendly assistance, and support daily club operations. You will handle check-ins, answer questions about memberships, and help keep the front desk tidy and inviting.

The role requires strong communication, basic computer skills, and the ability to work flexible hours, including evenings and weekends, in a fast-paced environment. A high school diploma or equivalent is expected.