Guest Experience Lead — Front Desk

Planet Fitness; Anchorage (AK); Vor Ort; USD 17.000 - 22.000; Teilzeit

Zusammenfassung

Planet Fitness Anchorage is seeking a Front Desk Associate to warmly greet members and guests, assist with membership questions, and support daily club operations. You will handle check-ins, billing tasks, and direct members to resources while maintaining a clean, welcoming environment.

Join a team that values friendly service, reliability, and flexibility, including shifts during evenings and weekends. This role emphasizes customer care and a positive, team-oriented atmosphere at the club.

Qualifikationen

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Aufgaben

• Greet members and guests in a friendly and professional manner, ensuring a welcoming environment.
• Assist members with inquiries about membership options, policies, and gym services; guide to resources.
• Check-in members and handle membership-related transactions (billing, renewals).
• Maintain tidy front desk and surrounding areas; ensure club cleanliness and appeal.
• Promote memberships, personal training, and other services to potential members.
• Work with team members and management to meet club goals and deliver great service.

Kenntnisse

Customer service

Communication

Interpersonal skills

Multitasking

Positive attitude

Teamwork

Ausbildung

High school diploma

Tools

POS system

Jobbeschreibung

Planet Fitness Anchorage is seeking a Front Desk Associate to warmly greet members and guests, assist with membership questions, and support daily club operations. You will handle check-ins, billing tasks, and direct members to resources while maintaining a clean, welcoming environment.

Join a team that values friendly service, reliability, and flexibility, including shifts during evenings and weekends. This role emphasizes customer care and a positive, team-oriented atmosphere at the club.