Member Experience & Front Desk Specialist

Fitness Ventures (Crunch Fitness); Abilene (TX); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures (Crunch Fitness) in Abilene, TX is seeking a friendly Member Services Representative to be the first and last welcoming face for members and guests, delivering exceptional service and supporting daily club operations. You will greet members, check in guests, promote programs, process payments, and assist with events, while maintaining a professional, inviting atmosphere.

This role requires strong communication, a customer-focused mindset, and the ability to multitask in a

Qualifications

• High school diploma or GED required.
• Minimum age 18 years.
• Previous customer service, hospitality, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.

Responsibilities

• Greet all members and guests in a friendly, professional manner.
• Check in members and guests accurately and efficiently.
• Communicate club events, promotions, and announcements to members and guests.
• Process payments for club amenities and services in accordance with procedures.
• Promote and sell retail products and club services to members and guests.
• Maintain a clean, organized front desk and work area.
• Support daily front desk operations and team culture.

Skills

Customer service

Communication

Multitasking

Problem-solving

Education

High school diploma or GED

Tools

Club management software

Job description

Fitness Ventures (Crunch Fitness) in Abilene, TX is seeking a friendly Member Services Representative to be the first and last welcoming face for members and guests, delivering exceptional service and supporting daily club operations. You will greet members, check in guests, promote programs, process payments, and assist with events, while maintaining a professional, inviting atmosphere.

This role requires strong communication, a customer-focused mindset, and the ability to multitask in a