Member Experience Specialist – Front Desk & Growth

Fitness Ventures (Crunch Fitness); Lincoln (NE); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Bonus based on performance

Job summary

Fitness Ventures LLC is seeking a Member Services Representative to deliver exceptional customer service at our Lincoln, NE Crunch Fitness club. You will be the first and last point of contact for members and guests, ensuring a welcoming and professional experience.

You will greet members, assist with check-ins, communicate events and promotions, handle payments, and support front desk operations to maintain a high standard of service and club presentation.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree not specified; customer-facing experience preferred.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check in members/guests accurately and in line with policies.
• Communicate events, promotions and announcements to members.
• Promote and sell club services and retail products.
• Assist with front desk operations and software tracking.
• Maintain club cleanliness and professional appearance.

Skills

Customer service

Communication

Hospitality

Multitasking

Education

High school diploma

Job description

Fitness Ventures LLC is seeking a Member Services Representative to deliver exceptional customer service at our Lincoln, NE Crunch Fitness club. You will be the first and last point of contact for members and guests, ensuring a welcoming and professional experience.

You will greet members, assist with check-ins, communicate events and promotions, handle payments, and support front desk operations to maintain a high standard of service and club presentation.