Member Experience Specialist — Front Desk & Gym Perks

Crunch Fitness - Fitness Ventures LLC; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Crunch Fitness - Fitness Ventures LLC in Memphis seeks a friendly Member Services Representative to be the first and last face members see, delivering exceptional service and a welcoming club experience.

You will greet members, check them in, promote amenities, handle payments, and assist with front desk operations. Strong communication, multitasking, and a professional demeanor are essential in this fast-paced gym setting.

Qualifications

• High school diploma or GED required; minimum age 18.
• Experience in customer service, hospitality, retail, or front desk preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Experience working with children preferred; maintain professional appearance.
• Current CPR certification or ability to obtain within required timeframe.
• Compliance with state/local regulations and company policies.

Responsibilities

• Greet members and guests in a friendly, professional manner and check them in.
• Answer incoming calls courteously and manage club communications.
• Process payments for club amenities and services per procedures.
• Schedule member services (tanning, hydro-massage, etc.).
• Maintain knowledge of programs, hours, and schedules; support front desk ops.
• Promote and sell club services and retail products; assist with admin projects.

Skills

Customer service

Front desk

Communication

Multitasking

Hospitality

Education

High school diploma

Tools

POS system

Club management software

Job description

Crunch Fitness - Fitness Ventures LLC in Memphis seeks a friendly Member Services Representative to be the first and last face members see, delivering exceptional service and a welcoming club experience.

You will greet members, check them in, promote amenities, handle payments, and assist with front desk operations. Strong communication, multitasking, and a professional demeanor are essential in this fast-paced gym setting.