Member Experience Front Desk Coordinator

Boys & Girls Club Of Portage County Inc; Stevens Point (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Boys & Girls Club Of Portage County Inc is seeking a Front Desk Coordinator to serve as the front-of-house liaison and member relations representative. The role oversees check-in/out, safety, and brand portrayal while supporting volunteers and administrative tasks.

The position requires strong communication, organization, and the ability to work with children and families in a dynamic environment. Occasional driving and flexible hours may be needed.

Qualifications

• High school diploma or GED required.
• Experience working with children preferred.
• Ability to communicate effectively with Parents & Guardians.
• Professional demeanor in high-stress situations.
• Strong organizational and customer service skills.
• Ability to exercise independent judgement.
• Ability to use multiple software programs.
• Must pass a reference and background check.

Responsibilities

• Check-in and check-out procedures for visitors, staff, volunteers, and members.
• Open/close the building as needed with proper procedures.
• Respond to family/visitor concerns via the chain of command.
• Ensure front desk and entrance areas are safe, organized, and well-maintained.
• Coordinate volunteers and provide evaluation/feedback.
• Maintain Lost & Found and front desk cleanliness.
• Maintain an accurate database of Club members and memberships.
• Communicate needs for materials and supplies in advance.
• Handle phone calls professionally and promptly.
• Assist in member recruitment and participate in events as needed.
• May drive Club van and work irregular clubhouse hours.

Skills

Experience with children

Communication with Parents & Guardians

Professional demeanor

Organizational and customer service

Independent judgement

Reference and background check

Education

High school diploma or GED

Tools

Multiple software programs

Job description

Boys & Girls Club Of Portage County Inc is seeking a Front Desk Coordinator to serve as the front-of-house liaison and member relations representative. The role oversees check-in/out, safety, and brand portrayal while supporting volunteers and administrative tasks.

The position requires strong communication, organization, and the ability to work with children and families in a dynamic environment. Occasional driving and flexible hours may be needed.