Front Desk & Visitor Experience Coordinator

Boys & Girls Clubs of America; Warsaw (VA); On-site; USD 21,000 - 24,000; Part time

Job summary

Boys & Girls Clubs of America is seeking a Guest Services Agent to be the face of our club, handling phones, directing visitors, and supporting a safe, welcoming environment for youth and staff.

The role includes greeting guests, inputting attendance, maintaining directories, and coordinating with club personnel while following security procedures; duties include occasional nights and weekends with notice.

Qualifications

• Excellent communication skills, both verbal and written.
• Proficient in using various computer software programs.
• Proficient in data entry and export from various software programs.

Responsibilities

• Greets everyone in a professional manner, by welcoming and directing them appropriately.
• Notify company personnel of visitor arrival.
• Receive and input all attendance/programming rosters into the organization’s member tracking software.
• Inform visitors by answering or referring inquiries.
• Direct visitors by maintaining employee and department directories.
• Maintain security by following procedures and monitoring logbook.
• Operate telecommunication system by following manufacturer’s instructions for house phone and console operation.
• Keep a safe and clean area by complying with procedures, rules, and regulations.
• Support continuity among work teams by documenting actions, irregularities, and continuing needs.
• Contribute to team effort by accomplishing related results as needed.
• Other duties as assigned.

Skills

Telephone skills

Verbal communication

Professionalism

Customer focus

Organization

Empathy

Supply management

Phone system proficiency

Microsoft Office

Education

Youth work experience (paid/volunteer)

Tools

Microsoft Office

Data entry software

Job description

Boys & Girls Clubs of America is seeking a Guest Services Agent to be the face of our club, handling phones, directing visitors, and supporting a safe, welcoming environment for youth and staff.

The role includes greeting guests, inputting attendance, maintaining directories, and coordinating with club personnel while following security procedures; duties include occasional nights and weekends with notice.