Front Desk & Member Engagement Coordinator

Boys & Girls Clubs of Acadiana; Natchitoches (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Boys & Girls Clubs of Acadiana is seeking a Member and Parent Coordinator to manage front desk activities, enroll members, track attendance, collect fees, and assist with reports. The role supports parents, members, volunteers, and the community while ensuring welcoming service and accurate data in the My Club Hub system.

Responsibilities include coordinating with staff, communicating updates, and promoting programs and events.

Qualifications

• High School Diploma or equivalent.
• Two years’ related experience working with youth/family-oriented agencies.
• Demonstrated ability and interest in working with youth.
• Excellent interpersonal and organizational skills with attention to detail.
• Strong oral and written communication skills.
• Proficient in Microsoft Office and database management.
• Willingness and ability to become proficient in My Club Hub.

Responsibilities

• Manage front desk operations including enrollment, attendance tracking and fee collection.
• Assist with club tours and provide information to parents and members.
• Submit financial, program and attendance reports to administration.
• Greet members, ensure phones are answered and messages returned promptly.
• Promote enrollment and keep member database updated in My Club Hub.
• Log discipline/incident reports and reconcile cash with My Club Hub reports.
• Communicate regularly with members and parents about events and programs.
• Serve as liaison between Club staff and schools/partners; attend staff meetings.
• Assist with membership recruitment and safety procedures; participate in trainings.

Skills

Interpersonal skills

Organizational skills

Written and verbal communication

Customer service

Team coordination

Education

High School Diploma or equivalent

Tools

Microsoft Office

My Club Hub

Job description

Boys & Girls Clubs of Acadiana is seeking a Member and Parent Coordinator to manage front desk activities, enroll members, track attendance, collect fees, and assist with reports. The role supports parents, members, volunteers, and the community while ensuring welcoming service and accurate data in the My Club Hub system.

Responsibilities include coordinating with staff, communicating updates, and promoting programs and events.