Member Experience Coordinator — Front Desk & Admin

Paycom - ATS; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Employee Assistance Plan (EAP)

Life Insurance

401(k) with employer contributions

Professional Development

Diversity, Equity & Inclusion

Job summary

Boys & Girls Clubs of Chicago is seeking a Membership Coordinator to manage the front desk, deliver exceptional customer service, and oversee membership processes. You will handle daily cash receipts and maintain accurate member records to support club operations.

Ideal candidates have at least one year of admin experience, strong communication skills, and a basic understanding of youth development. This on-site role offers benefits and opportunities for professional growth.

Qualifications

• High school diploma or equivalent.
• At least 1 year of administrative experience.
• Strong customer service skills.
• Proficiency with common office software (e.g., word processing, spreadsheets).
• Knowledge of youth development and Boys & Girls Clubs preferred.

Responsibilities

• Greet members, parents, staff, and visitors and direct them as needed.
• Maintain front desk appearance, safety, and security.
• Maintain master calendar of Club activities and events and share information with stakeholders.
• Answer telephone calls and route to appropriate staff.
• Process membership applications, enrollments, renewals, and collect fees.
• Maintain records for applications, attendance, and member files.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Membership management software

Office software

Job description

Boys & Girls Clubs of Chicago is seeking a Membership Coordinator to manage the front desk, deliver exceptional customer service, and oversee membership processes. You will handle daily cash receipts and maintain accurate member records to support club operations.

Ideal candidates have at least one year of admin experience, strong communication skills, and a basic understanding of youth development. This on-site role offers benefits and opportunities for professional growth.