Youth Development & Front Desk Coordinator

Boys and Girls Club of Benton County; Bentonville (AR); On-site; USD 17,000 - 22,000; Part time

Job summary

The Front Desk Coordinator at Boys & Girls Club of Benton County Bentonville location serves as the first contact for members, families, visitors, and community partners, creating a welcoming, safe, and professional environment at the Club.

This role manages daily front desk operations, oversees membership enrollment and data accuracy, supports administrative functions, and provides exceptional customer service to youth and families.

Qualifications

• High school diploma or equivalent is required.
• Minimum age 18 years.
• Strong customer service and interpersonal communication skills.
• Proficiency with Microsoft Office and data entry.
• Ability to maintain confidentiality.
• Ability to multitask in a fast-paced environment.
• Commitment to welcoming, inclusive, trauma-informed environment.

Responsibilities

• Greet members, families, volunteers, visitors, and community partners in a professional and welcoming manner.
• Answer calls, respond to inquiries, direct calls appropriately, and relay messages promptly.
• Manage daily member check-in/check-out and attendance records.
• Oversee the Membership Management System, including enrollment, updates, data entry, and reporting.
• Assist families with general account questions and payment reminders.
• Maintain filing systems and ensure confidentiality of member information.
• Prepare reports and administrative documents as requested.
• Support communication between families and Club staff with accurate information.

Skills

Customer service

Interpersonal communication

Multitasking

Professionalism

Data entry

Confidentiality

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Front Desk Coordinator at Boys & Girls Club of Benton County Bentonville location serves as the first contact for members, families, visitors, and community partners, creating a welcoming, safe, and professional environment at the Club.

This role manages daily front desk operations, oversees membership enrollment and data accuracy, supports administrative functions, and provides exceptional customer service to youth and families.