Member Experience & Front Desk Champion

Baseline Fitness; Palm Desert (CA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Free membership for self & one guest

Health, dental and vision insurance

Advancement opportunities

Dollars for Scholars program

employee appreciation program

Volunteer life insurance

Job summary

Planet Fitness - PF Baseline Fitness in Palm Desert, CA is seeking a Customer Service Representative to drive new member sales and deliver an outstanding member experience. You will greet guests, assist with inquiries, and support sign-ups and check-ins at the front desk.

Responsibilities include handling phone inquiries, guiding tours, updating member accounts, and resolving service issues in collaboration with club leadership.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to deliver a great guest experience.
• Answer phone calls politely and assist with questions or concerns.
• Take information for tours and inquiries, and guide prospects.
• Assist in member check-ins, sign-ups, cancellations, amenity usage, and updating member accounts.
• Facilitate member services issues and route to the Club Manager or lead as needed.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Front desk

Phone courtesy

Data entry

Account management

Tools

CRM software

MS Office

POS system

Job description

Planet Fitness - PF Baseline Fitness in Palm Desert, CA is seeking a Customer Service Representative to drive new member sales and deliver an outstanding member experience. You will greet guests, assist with inquiries, and support sign-ups and check-ins at the front desk.

Responsibilities include handling phone inquiries, guiding tours, updating member accounts, and resolving service issues in collaboration with club leadership.