Member Experience Front Desk Associate (Evenings)

Planet Fitness; Mayagüez (PR); On-site; USD 24,000 - 36,000; Full time

Job summary

Planet Fitness in Mayagüez, PR is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering friendly service while keeping the club clean and organized.

You will check-in members, answer questions about memberships and gym services, and assist with renewals. A flexible schedule including evenings and weekends is expected in a fast-paced gym setting.

Qualifications

• Prior customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet members and guests in a friendly, professional manner to ensure they feel welcome.
• Assist members with inquiries about memberships, policies, and gym services.
• Check-in members and handle membership-related transactions (billing, renewals).
• Maintain a clean, organized front desk area and ensure locker rooms and bathrooms are clean and well-presented.
• Educate potential members about benefits and encourage sign-ups for memberships and services.
• Collaborate with team to achieve club goals and maintain a safe, welcoming environment.

Skills

Customer service

Communication skills

Interpersonal skills

Basic computer skills

Positive attitude

Team collaboration

Flexibility

Education

High school diploma or equivalent

Job description

Planet Fitness in Mayagüez, PR is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering friendly service while keeping the club clean and organized.

You will check-in members, answer questions about memberships and gym services, and assist with renewals. A flexible schedule including evenings and weekends is expected in a fast-paced gym setting.