Member Experience Specialist (Gym Front Desk)

Planet Fitness

Mayagüez (PR)

On-site

USD 17,000 - 22,000

Full time

4 days ago

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Job summary

Planet Fitness in Mayaguez is seeking a Front Desk Associate to greet members and guests with a friendly, professional welcome while maintaining a clean, organized club environment. You will assist with memberships, answer questions about services, process check-ins and transactions, and collaborate with the team to deliver a positive member experience.

If you enjoy fast-paced settings and helping others feel they belong, this role offers flexible hours, a supportive team, and a dynamic workday.

Qualifications

Previous customer service experience is preferred.
Strong communication and interpersonal skills.
Basic computer skills.
Positive attitude with a passion for helping others and maintaining a welcoming environment.
Ability to work in a fast-paced environment and manage multiple tasks.
Ability to work flexible hours, including evenings and weekends.
High school diploma or equivalent

Responsibilities

Greet members and guests in a friendly and professional manner.
Assist members with inquiries about membership options, policies, and gym services.
Check-in members as they arrive, maintain an organized front desk area, and handle membership-related transactions.
Maintain the front desk and surrounding areas, ensuring cleanliness and presentation.
Promote memberships and other services, including personal training options.
Collaborate with team members and management to achieve club goals and deliver excellent customer service.