Part-Time Front Desk & Member Experience Associate

Planet Fitness; Hatillo (PR); On-site; USD 17,000 - 21,000; Part time

Job summary

Planet Fitness in Hatillo, PR is seeking a Front Desk Associate for a part-time role. You will be the first contact for members and guests, delivering friendly service and keeping the club clean and welcoming.

You will assist with membership inquiries, check-ins, and transactions, while supporting daily operations and maintaining restroom and locker room cleanliness throughout the day.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Responsibilities

• Customer Service: Greet members and guests in a friendly and professional manner, ensuring that everyone feels welcome and valued.
• Member Support: Assist members with inquiries about membership options, policies, and gym services.
• Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related transactions (e.g., billing, renewals).
• Facility Presentation: Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness and appeal of the club. This includes maintaining locker rooms and bathrooms by ensuring they are clean, stocked, and well-presented throughout the day.
• Promote Membership Sales: Educate potential members about the benefits of joining Planet Fitness and encourage sign-ups for memberships, personal training, and other services.
• Team Collaboration: Work alongside fellow team members and management to achieve club goals, maintain a clean and safe environment, and deliver excellent customer service.

Skills

Customer service

Communication

Basic computer skills

Teamwork

Flexibility

Education

High school diploma

Job description

Planet Fitness in Hatillo, PR is seeking a Front Desk Associate for a part-time role. You will be the first contact for members and guests, delivering friendly service and keeping the club clean and welcoming.

You will assist with membership inquiries, check-ins, and transactions, while supporting daily operations and maintaining restroom and locker room cleanliness throughout the day.