Member Experience Front Desk Specialist

Planet Fitness; Bayamón (PR); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness in Bayamón, PR is seeking a Front Desk Associate to greet members, answer questions, process check-ins, and help maintain a clean, welcoming club.

You will assist with membership options, billing inquiries, and guide guests to resources while collaborating with the team to ensure smooth daily operations. This role requires a friendly attitude, basic computer skills, and the ability to stand for extended periods, including evenings and weekends.

Qualifications

• Prior customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer skills and familiarity with register/billing tasks.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist members with inquiries about membership options and gym services.
• Check-in members and handle membership-related transactions.
• Maintain a tidy, welcoming front desk and assist with locker rooms and bathrooms as needed.
• Educate potential members about benefits and sign-up options.
• Collaborate with team to ensure smooth daily operations.

Skills

Customer service

Communication

Computer literacy

Multi-tasking

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness in Bayamón, PR is seeking a Front Desk Associate to greet members, answer questions, process check-ins, and help maintain a clean, welcoming club.

You will assist with membership options, billing inquiries, and guide guests to resources while collaborating with the team to ensure smooth daily operations. This role requires a friendly attitude, basic computer skills, and the ability to stand for extended periods, including evenings and weekends.