Member Experience Specialist - Fitness Club Front Desk

Planet Fitness; Guaynabo (PR); On-site; USD 12,000 - 18,000; Full time

Job summary

Planet Fitness in Guaynabo, PR is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering friendly service in a clean, welcoming gym.

You will check-in members, answer inquiries about memberships and services, handle transactions, and help maintain a tidy front desk and clubhouse areas. The role requires strong people skills and a flexible schedule including evenings and weekends.

Qualifications

• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude and welcoming environment.
• Ability to multitask in a fast-paced gym setting.
• Flexibility to work evenings and weekends.
• High school diploma or equivalent.

Responsibilities

• Greet members and guests and deliver friendly service.
• Assist with membership inquiries and services.
• Check-in members and process transactions.
• Maintain clean front desk and surrounding areas.
• Promote memberships, personal training, and services.
• Collaborate with team to ensure club goals.

Skills

Customer service

Communication

Interpersonal skills

Basic computer skills

Multitasking

Flexible scheduling

Education

High school diploma or equivalent

Job description

Planet Fitness in Guaynabo, PR is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering friendly service in a clean, welcoming gym.

You will check-in members, answer inquiries about memberships and services, handle transactions, and help maintain a tidy front desk and clubhouse areas. The role requires strong people skills and a flexible schedule including evenings and weekends.