Member Experience & Front Desk Associate

Genesis Health Clubs; Little Rock (AR); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Genesis Health Clubs is seeking a Desk Associate at all three Little Rock locations to handle day-to-day front desk operations, including guest check-ins, member retention, and delivering quality customer service.

The role requires punctuality, a professional demeanor, and the ability to respond to emergencies, with CPR certification required within 60 days of start date. Weekend/evening availability is needed.

Qualifications

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Skills

Cash handling

Customer service

Teamwork

Job description

Genesis Health Clubs is seeking a Desk Associate at all three Little Rock locations to handle day-to-day front desk operations, including guest check-ins, member retention, and delivering quality customer service.

The role requires punctuality, a professional demeanor, and the ability to respond to emergencies, with CPR certification required within 60 days of start date. Weekend/evening availability is needed.