Member Experience Front Desk Associate

Planet Fitness; Florence (SC); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Free Black Card Membership

401(k) Retirement Savings Plan

Employee perks and discounts

Job summary

Planet Fitness in South Carolina is seeking a Front Desk Associate to enhance member experiences. Responsibilities include greeting members, promoting a Judgement Free Zone, resolving concerns, and performing membership functions.

With a focus on customer service, candidates should have prior experience, be at least 18 years old, and demonstrate basic computer skills. The role offers a supportive team culture and comprehensive benefits.

Qualifications

• 6–12 months of customer service experience preferred.
• Must be at least 18 years old.
• Willingness to become CPR/AED certified.
• Basic computer proficiency required.

Responsibilities

• Greet and assist members/guests as they enter the club.
• Promote the Judgement Free Zone and connect with members.
• Resolve member concerns and elevate to management as needed.
• Answer phones and assist callers with inquiries.
• Perform membership-related functions like sign-ups and cancellations.
• Execute retail transactions and drive sales goals.
• Regularly clean and sanitize equipment and facilities.

Skills

Customer Service

Communication

Reliability

Motivation

Job description

Planet Fitness in South Carolina is seeking a Front Desk Associate to enhance member experiences. Responsibilities include greeting members, promoting a Judgement Free Zone, resolving concerns, and performing membership functions.

With a focus on customer service, candidates should have prior experience, be at least 18 years old, and demonstrate basic computer skills. The role offers a supportive team culture and comprehensive benefits.