Member Experience & Front Desk Specialist

Planet Fitness; Spindale (NC); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Health benefits

401(k) plan

Free Black Card membership

Paid time off

Job summary

Planet Fitness is seeking a Front Desk Associate in North Carolina to deliver a superior customer experience to members, guests, and prospective members at the club entrance.

You will greet guests, answer questions, promote the Judgement Free Zone, process sign-ups, and handle memberships while maintaining a clean, friendly front desk environment. Training is provided and benefits are available for eligible employees.

Qualifications

• 6-12 months of experience in a customer service environment preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency required.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with questions at check-in.
• Promote the Judgement Free Zone by engaging with members on the club floor.
• Resolve member concerns and escalate to a Manager when needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership-related functions such as sign-ups and updates.
• Execute tours for prospective members and drive sign-ups.
• Handle retail transactions and contribute to sales goals.
• Maintain cleanliness of front desk and club areas.
• Address maintenance or safety issues and report them to management.

Skills

Customer service

CPR/AED certification

Basic computer skills

18+ years old

Job description

Planet Fitness is seeking a Front Desk Associate in North Carolina to deliver a superior customer experience to members, guests, and prospective members at the club entrance.

You will greet guests, answer questions, promote the Judgement Free Zone, process sign-ups, and handle memberships while maintaining a clean, friendly front desk environment. Training is provided and benefits are available for eligible employees.