Member Experience & Fitness Sales Specialist

Workout Anytime Franchising Systems, LLC; Smyrna (TN); On-site; USD 25,000 - 33,000; Full time

Job summary

Workout Anytime Franchising Systems, LLC is seeking a Member Experience Expert to be the first and last impression of the club, delivering exceptional customer service while supporting membership growth and daily operations. The role focuses on welcoming members, engaging prospects, driving membership sales, and maintaining a clean, organized club environment.

The ideal candidate is energetic, personable, and sales-minded, with a passion for service and a willingness to work flexible hours

Qualifications

• High school diploma or equivalent.
• Experience in customer service, hospitality, retail, or sales.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Flexible hours including evenings, weekends, and holidays.
• Basic computer and POS system experience.
• Previous health club or membership-based business experience preferred.

Responsibilities

• Greet every member and guest with enthusiasm and professionalism.
• Build positive relationships with members to create a welcoming environment.
• Ensure all members check in properly and resolve any account or access issues.
• Respond to member questions, concerns, and requests in a timely manner.
• Deliver exceptional customer service that promotes member satisfaction and retention.
• Conduct club tours for prospective members.
• Assist with membership sales and enrollment by following the company's sales process.
• Perform outbound prospecting and follow-up calls to generate appointments and memberships.
• Promote club programs, personal training, and member referral opportunities.
• Support club promotions, marketing initiatives, and community outreach events.
• Maintain a clean, organized, and inviting club environment.

Skills

Customer service

Sales

Communication

Multitasking

Hospitality

POS experience

Flexibility

Teamwork

Education

High school diploma

Tools

POS system

Job description

Workout Anytime Franchising Systems, LLC is seeking a Member Experience Expert to be the first and last impression of the club, delivering exceptional customer service while supporting membership growth and daily operations. The role focuses on welcoming members, engaging prospects, driving membership sales, and maintaining a clean, organized club environment.

The ideal candidate is energetic, personable, and sales-minded, with a passion for service and a willingness to work flexible hours