Member Experience & Fitness Concierge

24 Hour Fitness; Costa Mesa (CA); On-site; USD 48,425,000 - 53,451,000; Full time

Benefits offered by this job

Free gym membership

Medical/Dental/Vision

Job summary

24 Hour Fitness in Costa Mesa, CA is seeking a full-time Member Services role focused on welcoming new members and guiding their fitness journeys. You will build trusted relationships by listening to goals, understanding needs, and offering personalized solutions to support overall progress and wellbeing.

The position emphasizes a genuine service mentality, strong interpersonal skills, and a commitment to creating a motivating, inclusive environment.

Qualifications

• Demonstrate authenticity, sincerity, and open‑mindedness.
• Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• You help keep our gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging.

Skills

Authenticity

Self-motivated

Goal oriented

Positive attitude

Service mentality

CPR AED certification

Job description

24 Hour Fitness in Costa Mesa, CA is seeking a full-time Member Services role focused on welcoming new members and guiding their fitness journeys. You will build trusted relationships by listening to goals, understanding needs, and offering personalized solutions to support overall progress and wellbeing.

The position emphasizes a genuine service mentality, strong interpersonal skills, and a commitment to creating a motivating, inclusive environment.