Member Experience & Sales Concierge

24 Hour Fitness USA, LLC; Downey (CA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Medical coverage

Dental coverage

401k with match

Free gym membership

Employee resource groups

Job summary

24 Hour Fitness USA, LLC is seeking a welcoming, service‑oriented team member to greet new members and guide them through the start of their fitness journey. You will build genuine relationships, listen to goals, and recommend personalized solutions to help members succeed.

The role emphasizes a positive, motivating member experience, with opportunities to contribute to a friendly community. Full‑time availability and a commitment to exceptional service are required.

Qualifications

• 1 year minimum experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Demonstrate authenticity, sincerity, and open-mindedness.
• Strong service mentality with a focus on member experiences.

Responsibilities

• Welcome members and guests; answer questions and connect them with resources.
• Maintain a clean, safe gym environment for all.
• Deliver an outstanding sales and service experience to inspire members to pursue fitness goals.
• Support a strong onboarding experience, greeting guests and assisting with needs.

Skills

Customer service

Interpersonal skills

Sales experience

CPR/AED certification

Active listening

Job description

24 Hour Fitness USA, LLC is seeking a welcoming, service‑oriented team member to greet new members and guide them through the start of their fitness journey. You will build genuine relationships, listen to goals, and recommend personalized solutions to help members succeed.

The role emphasizes a positive, motivating member experience, with opportunities to contribute to a friendly community. Full‑time availability and a commitment to exceptional service are required.