Member Experience Concierge — Fitness Sales & Onboarding

24 Hour Fitness USA, LLC; Apple Valley (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

401k with match

Free gym membership

Discounts on products and personal训练

Job summary

24 Hour Fitness USA, LLC is seeking a full-time Front Desk/Member Services role focused on welcoming new members and guiding their start in a fitness journey. You will listen to goals, offer personalized solutions, and help members feel connected to the club.

A strong service mindset and goal-driven attitude are essential. You will contribute to a safe, clean gym environment while delivering an outstanding guest experience and encouraging members to pursue their fitness goals within our

Qualifications

• Proven ability to greet members warmly and resolve questions or concerns.
• Strong desire to help others and build genuine relationships.
• Ability to meet and exceed goals with a positive attitude.

Responsibilities

• Greet members, answer questions, and connect them with resources.
• Keep the gym clean, well‑maintained, and safe for members and guests.
• Deliver a welcoming, informative, and inclusive guest experience to inspire next steps in fitness.
• Assist in onboarding new members and ensure they feel connected to fitness offerings.

Skills

Customer service

Sales

Interpersonal skills

Communication

Education

CPR and AED certification

Job description

24 Hour Fitness USA, LLC is seeking a full-time Front Desk/Member Services role focused on welcoming new members and guiding their start in a fitness journey. You will listen to goals, offer personalized solutions, and help members feel connected to the club.

A strong service mindset and goal-driven attitude are essential. You will contribute to a safe, clean gym environment while delivering an outstanding guest experience and encouraging members to pursue their fitness goals within our