Fitness Member Concierge & Onboarding Guide

BFit Gyms; Fullerton (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free gym membership

Medical and dental coverage

401k with match

Paid time off

Employee resource groups

Job summary

24 Hour Fitness in Fullerton, CA is seeking a Front Desk/Member Services role focused on welcoming new members and guiding them through their fitness journey. You will build genuine relationships by listening to goals and recommending personalized solutions that support their overall fitness success, contributing to a positive, motivating member experience.

As the first face guests see, you will greet, check-in, answer questions, and coordinate with resources while keeping the gym clean, safe,

Qualifications

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Develop first-name relationships, answer questions, resolve concerns, and connect members to resources.
• Keep the gym clean, well-maintained, and safe for members and guests.
• Deliver an outstanding sales and service experience with a welcoming, informative environment for visitors and members.
• Support onboarding to connect members with fitness offerings; greet, check-in, and address needs.

Skills

Customer service

Retail sales

Fitness sales

Communication

CPR/AED certification

Job description

24 Hour Fitness in Fullerton, CA is seeking a Front Desk/Member Services role focused on welcoming new members and guiding them through their fitness journey. You will build genuine relationships by listening to goals and recommending personalized solutions that support their overall fitness success, contributing to a positive, motivating member experience.

As the first face guests see, you will greet, check-in, answer questions, and coordinate with resources while keeping the gym clean, safe,