Member Experience & Fitness Advisor

24 Hour Fitness; Walnut Creek (CA); On-site; USD 14,000 - 23,000; Full time

Benefits offered by this job

Free gym membership

Health coverage (medical/dental)

401k with match

Paid time off

Job summary

24 Hour Fitness in Walnut Creek, CA, is seeking a service-oriented team member to welcome members and guide them through the start of their fitness journey. You will build trust-based relationships by listening to goals and recommending personalized solutions to support overall fitness success.

The role emphasizes a friendly, motivating member experience, attention to onboarding, and helping guests take the right next steps within the community.

Qualifications

• Authenticity, sincerity and integrity in interactions.
• Self-motivated with a passion for helping others and growth.
• Aim to excel and meet or exceed goals with a positive attitude.
• View challenges as growth opportunities.
• Strong service mentality to deliver exceptional member experiences.
• Minimum 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Develop first-name relationships with members and resolve questions or concerns.
• Keep the gym clean, well-maintained and safe for members and guests.
• Deliver a welcoming, informative sales and service experience to all visitors.
• Onboard new members and connect them to fitness offerings and resources.

Skills

Authenticity & integrity

Interpersonal skills

Retail sales experience

CPR/AED certification

Self-motivated

Job description

24 Hour Fitness in Walnut Creek, CA, is seeking a service-oriented team member to welcome members and guide them through the start of their fitness journey. You will build trust-based relationships by listening to goals and recommending personalized solutions to support overall fitness success.

The role emphasizes a friendly, motivating member experience, attention to onboarding, and helping guests take the right next steps within the community.