Member Concierge & Fitness Advisor

24 Hour Fitness; Petaluma (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Free gym membership

401k with match

Medical and dental coverage

Job summary

24 Hour Fitness in Petaluma, CA is seeking a full-time Member Experience Associate to welcome new members, listen to goals, and guide them through the start of their fitness journey with trust and warmth.

You will answer questions, maintain a clean, safe gym, and deliver a welcoming sales and service experience that motivates members to take the right next steps within our community while connecting them to available classes and offerings.

Qualifications

• Authenticity, sincerity, and open-mindedness.
• Self-motivated and passionate about helping others.
• Strive to excel and meet or exceed goals with a positive attitude.
• Embrace challenges and view setbacks as growth opportunities.
• Strong service mentality and desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver an outstanding sales and service experience with a welcoming, informative presence.
• Assist onboarding of new members and connect them to fitness offerings.

Skills

Retail sales experience

Customer service

Interpersonal skills

Job description

24 Hour Fitness in Petaluma, CA is seeking a full-time Member Experience Associate to welcome new members, listen to goals, and guide them through the start of their fitness journey with trust and warmth.

You will answer questions, maintain a clean, safe gym, and deliver a welcoming sales and service experience that motivates members to take the right next steps within our community while connecting them to available classes and offerings.