Fitness Member Experience Specialist

24 Hour Fitness; Pleasanton (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free gym membership

Medical coverage

Dental coverage

401k with match

Employee Resource Groups

Life and accident insurance

Job summary

24 Hour Fitness in Pleasanton, CA is seeking a Front Desk/Member Service Associate who will welcome new members and guide them through the start of their fitness journey. You will listen to goals, suggest personalized options, and create a positive, motivating member experience.

Ideal candidates bring at least 1 year in retail or fitness sales, a service mindset, and the ability to exceed goals. CPR/AED certification within 60 days is required.

Qualifications

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Demonstrate authenticity, sincerity, and open-mindedness.
• Self-motivated and passionate about helping others.

Responsibilities

• Develop first-name relationships with members and guests.
• Keep the gym clean, well-maintained, and safe.
• Deliver a welcoming sales and service experience.
• Assist onboarding to connect members with fitness offerings.

Skills

Customer service

Retail sales

Interpersonal skills

Active listening

Motivation

Fitness passion

Job description

24 Hour Fitness in Pleasanton, CA is seeking a Front Desk/Member Service Associate who will welcome new members and guide them through the start of their fitness journey. You will listen to goals, suggest personalized options, and create a positive, motivating member experience.

Ideal candidates bring at least 1 year in retail or fitness sales, a service mindset, and the ability to exceed goals. CPR/AED certification within 60 days is required.