Member Experience & Events Lead

ADP, Inc.; Grand Rapids (MI); In loco; USD 40.000 - 62.000; Tempo pieno

Descrizione del lavoro

The Client Engagement Coordinator at Red Wagon Club in Grand Rapids, MI, plans and executes member events, manages online presence and communications, and develops engagement initiatives to strengthen satisfaction and retention. This role leads club operations and ensures an exceptional client experience, both online and in person.

Key duties include welcoming new members, maintaining records, coordinating events and engagements, and collaborating with attorneys, marketing, and client services

Competenze

• Excellent organizational and project management skills.
• Must be self-directed.
• Strong written and verbal communication abilities.
• Exceptional customer service and hospitality mindset.
• Experience planning events or coordinating programs preferred.
• Comfortable managing multiple projects simultaneously.
• Strong attention to detail and follow-through.
• Proficiency with Microsoft Office and web-based software platforms.
• Experience with social media management and basic website updates preferred.
• Availability in evenings is required.
• Travel to multiple locations - Holland, Portage, Norton Shores, and East Lansing (potentially more in the future) is required approximately 1 day per week

Mansioni

• Coordinate the day-to-day operations of the Red Wagon Club.
• Welcome and onboard new members.
• Maintain accurate membership records.
• Coordinate membership renewals and engagement initiatives.
• Monitor member satisfaction and recommend improvements.
• Plan and execute monthly Red Wagon Club events.
• Manage event registrations, confirmations, and attendee communications.
• Coordinate venues, vendors, catering, decorations, and event logistics.
• Prepare event budgets and track expenses.
• Ensure events are delivered providing an exceptional client experience.
• Develop creative ways to increase member participation.
• Encourage attendance at educational workshops and member events.
• Build relationships with members through ongoing communication.
• Gather feedback and implement improvements based on member suggestions.
• Foster a welcoming and engaging community environment.
• Maintain the Red Wagon Club website with current event information and resources.
• Update member-only content as needed.
• Ensure all digital information is accurate and current.
• Manage the Red Wagon Club Facebook page and/or private member group.
• Coordinate engaging social media content highlighting upcoming events, educational opportunities, and member stories.
• Coordinate newsletters, email communications, and event reminders.
• Maintain a consistent and professional brand voice across all member communications.
• Partner with other staff members to ensure new members transition smoothly into the club.
• Coordinate with attorneys, marketing, and client services staff to promote events and educational opportunities.
• Work closely with leadership and senior leadership to develop new engagement initiatives and member benefits.

Conoscenze

Organizational and project management

Self-directed

Written and verbal communication

Customer service mindset

Event planning

Multi-tasking

Attention to detail

Social media management

Strumenti

Microsoft Office

Web-based software platforms

Descrizione del lavoro

The Client Engagement Coordinator at Red Wagon Club in Grand Rapids, MI, plans and executes member events, manages online presence and communications, and develops engagement initiatives to strengthen satisfaction and retention. This role leads club operations and ensures an exceptional client experience, both online and in person.

Key duties include welcoming new members, maintaining records, coordinating events and engagements, and collaborating with attorneys, marketing, and client services