Member Experience & Engagement Specialist

Exos; Redwood City (CA); In loco; USD 22.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Part-time benefits

Descrizione del lavoro

Exos is seeking a Member Services Representative in Redwood City, CA to assist members, promote club services, and deliver exceptional service. The role emphasizes community outreach, member engagement, and personalized tours.

The ideal candidate has at least one year of customer service experience, a dynamic, friendly personality, and strong verbal/written communication skills. Evening, weekend, and holiday availability is required.

Competenze

• At least one year of experience in a customer service based role.
• A dynamic personality: enthusiastic, energetic, friendly & personable.
• The ability to multi-task; goal-oriented and self-directed.
• The ability to connect with, inspire and motivate others with strong listening and interpersonal skills.
• Excellent verbal and written communication skills.
• Professionalism: polished appearance and phone manner.
• Flexibility: able to work evenings, weekends and holidays.

Mansioni

• Assist and respond to customer issues and inquiries
• Create awareness of the Center through community outreach and connectivity
• Grow profit centers through promotion of club services to new and prospective members
• Deliver an exceptional customer service experience for club members
• Sustain and support membership retention through member engagement
• Provide personalized site tours for potential members
• Perform other tasks as assigned

Conoscenze

Customer service

Communication

Multi-tasking

Interpersonal skills

Professionalism

Flexibility

Descrizione del lavoro

Exos is seeking a Member Services Representative in Redwood City, CA to assist members, promote club services, and deliver exceptional service. The role emphasizes community outreach, member engagement, and personalized tours.

The ideal candidate has at least one year of customer service experience, a dynamic, friendly personality, and strong verbal/written communication skills. Evening, weekend, and holiday availability is required.