Member Experience Specialist

20 - EXOS Works, LLC; San Diego (CA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Part-time benefits

Job summary

EXOS is seeking a Member Services Representative to join our team in California. You will assist and respond to customer issues, create awareness of the Center through community outreach, and promote club services to new and prospective members to grow profit centers.

You will deliver an exceptional customer service experience, sustain membership retention through engagement, provide personalized site tours, and perform other tasks as assigned.

Qualifications

• At least one year of experience in a customer service based role.
• A dynamic personality: enthusiastic, energetic, friendly & personable
• The ability to multi-task; goal-oriented and self-directed
• The ability to connect with, inspire and motivate others with strong listening and interpersonal skills
• Excellent verbal and written communication skills
• Professionalism: polished appearance and phone manner
• Flexibility: able to work evenings, weekends and holidays
• Residents of California, Colorado, New York, and Washington

Responsibilities

• Assist and respond to customer issues and inquiries
• Create awareness of the Center through community outreach and connectivity
• Grow profit centers through promotion of club services to new and prospective members
• Deliver an exceptional customer service experience for club members
• Sustain and support membership retention through member engagement
• Provide personalized site tours for potential members
• Perform other tasks as assigned

Skills

Customer service

Multitasking

Communication

Interpersonal skills

Professionalism

Flexibility

Job description

EXOS is seeking a Member Services Representative to join our team in California. You will assist and respond to customer issues, create awareness of the Center through community outreach, and promote club services to new and prospective members to grow profit centers.

You will deliver an exceptional customer service experience, sustain membership retention through engagement, provide personalized site tours, and perform other tasks as assigned.