Member Experience & Engagement Specialist

Exos Partners, LLC; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Exos Partners, LLC is seeking a full-time Member Services Representative in Pittsburgh, PA. You will respond to customer inquiries, promote club services, and deliver outstanding service to members to enhance retention and engagement.

You will also conduct personalized site tours for prospective members and participate in community outreach to raise awareness of the Center, while remaining flexible to evenings, weekends, and holidays as required.

Qualifications

• Minimum 1 year of customer service experience.
• Energetic, friendly and personable.
• Strong listening and interpersonal skills.
• Excellent verbal and written communication.
• Professional appearance and phone manner.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Respond to customer inquiries and issues.
• Promote club services to prospective members.
• Deliver exceptional customer service to members.
• Lead center outreach and community connectivity.
• Provide personalized site tours for potential members.
• Assist with membership retention through engagement.
• Miscellaneous tasks as assigned.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Phone etiquette

Job description

Exos Partners, LLC is seeking a full-time Member Services Representative in Pittsburgh, PA. You will respond to customer inquiries, promote club services, and deliver outstanding service to members to enhance retention and engagement.

You will also conduct personalized site tours for prospective members and participate in community outreach to raise awareness of the Center, while remaining flexible to evenings, weekends, and holidays as required.