Member Experience Specialist

20 - EXOS Works, LLC; Redwood City (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Part-time benefits

Job summary

Exos is seeking a friendly, energetic Customer Service Associate to engage with club members in Redwood City. You will assist and respond to member inquiries, promote services, and deliver an exceptional service experience.

This role requires flexibility to work evenings, weekends and holidays, with opportunities to grow membership and support retention through personalized tours and outreach.

Qualifications

• At least one year of experience in a customer service based role.
• Dynamic personality: enthusiastic, energetic, friendly & personable.
• The ability to multi-task; goal-oriented and self-directed.
• The ability to connect with, inspire and motivate others with strong listening and interpersonal skills.
• Excellent verbal and written communication skills.
• Professionalism: polished appearance and phone manner.
• Flexibility: able to work evenings, weekends and holidays.

Responsibilities

• Assist and respond to customer issues and inquiries
• Create awareness of the Center through community outreach and connectivity
• Grow profit centers through promotion of club services to new and prospective members
• Deliver an exceptional customer service experience for club members
• Sustain and support membership retention through member engagement
• Provide personalized site tours for potential members
• Perform other tasks as assigned

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Listening skills

Phone etiquette

Flexibility

Job description

Exos is seeking a friendly, energetic Customer Service Associate to engage with club members in Redwood City. You will assist and respond to member inquiries, promote services, and deliver an exceptional service experience.

This role requires flexibility to work evenings, weekends and holidays, with opportunities to grow membership and support retention through personalized tours and outreach.