Member Experience & Engagement Lead — Free YMCA Access

YMCA of Orange County; Laguna Niguel (CA); Sur place; USD 41 000 - 50 000; Temps partiel

Avantages offerts par ce poste

FREE YMCA Membership

FREE Teledoc health solution

Program discounts

Retirement fund

Paid sick time

Résumé du poste

The YMCA of Orange County in Laguna Niguel is seeking a part-time Membership Program Lead to enhance the member experience, support engagement, and help drive membership growth.

You will serve as a front-line contact at the Welcome Center, assist with member recruitment and events, and maintain program tracking using YCRM and billing processes. This role requires 18+ and 1+ year related experience, with First Aid/CPR certifications provided by the YMCA.

Qualifications

• Minimum age 18 years old.
• 1+ years related experience with supervision.
• Preferred experience in Membership or Sales.
• First Aid and CPR certifications required (training provided).

Responsabilités

• Be a Leader: serve as a key contact for branch communications and member services.
• Support Member Engagement: assist with member recruitment, appreciation events, and building relationships.
• Drive Operational Excellence: support program tracking, billing, collections, and audit reporting.
• Ensure Compliance & Accountability: assist with software compliance, staff training, and accounting controls.
• Support Operational Effectiveness: work scheduled shifts at Welcome Center and contribute to positive member experience.

Connaissances

Customer service

Communication

Supervision

CRM familiarity

Description du poste

The YMCA of Orange County in Laguna Niguel is seeking a part-time Membership Program Lead to enhance the member experience, support engagement, and help drive membership growth.

You will serve as a front-line contact at the Welcome Center, assist with member recruitment and events, and maintain program tracking using YCRM and billing processes. This role requires 18+ and 1+ year related experience, with First Aid/CPR certifications provided by the YMCA.