Membership Program Lead

Ymca-of-Orange-Count; Laguna Niguel (CA); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Free YMCA Membership

Teledoc health

Program discounts

Retirement fund

Paid sick time

Job summary

YMCA of Orange County is seeking a part-time Membership Program Lead in Laguna Niguel to drive member experience and engagement. You will help with member recruitment, events, and foster welcoming, safe environments for families.

The role supports program tracking, billing, and compliance, with shifts at the Welcome Center. Ideal candidates have 1+ year experience, strong communication, and a service mindset. CPR/First Aid certification is provided.

Qualifications

• Minimum age 18 years.
• 1+ years related experience with supervision.
• Preferred experience in Membership or Sales.
• Excellent communication and organization skills.
• First Aid and CPR certifications required (training provided and paid for by the YMCA).

Responsibilities

• Be a leader and key contact for branch communications and member services.
• Assist with member recruitment, appreciation events, and building relationships with members and guests.
• Support program tracking and reporting systems, including YCRM, third-party billing, collections, and audit reporting.
• Ensure compliance with accounting controls, policies and procedures at the branch.
• Work scheduled shifts at the Welcome Center to enhance member experience and branch effectiveness.

Skills

Customer service

Communication

Organization

Membership sales

Supervision

Job description

The YMCA of Orange County is a leading non-profit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. We are actively seeking a highly engaged, intentional, and service-oriented individual for a part-time Membership Program Lead position.This role is a meaningful opportunity to directly impact the lives of the communities we serve by fostering genuine connections, practicing exceptional hospitality, and helping create a safe, positive, and enriching environment for children and families. The Membership Program Director is responsible for ensuring excellence in member experience, staff leadership, operational effectiveness, and branch engagement. This individual plays a key role in creating a welcoming, member-focused environment that supports membership growth, retention, and meaningful connections within the YMCA community.Location: Laguna NiguelWork Schedule & Availability: This role averages 29-34 hours per week. Schedule may vary based on program or business needs.Purpose and Impact:Be a Leader:Serve as a key contact for branch communications and member services while delivering a welcoming YMCA experience.Support Member Engagement:Assist with member recruitment, appreciation events, and building positive relationships with members and guests.Drive Operational Excellence:Support program tracking and reporting systems, including YCRM, third-party billing, collections, and audit reporting.Ensure Compliance & Accountability:Assist with branch software compliance, staff training, and adherence to accounting controls, policies, and procedures.Support Operational Effectiveness:Work scheduled shifts at the Welcome Center and contribute to a positive member experience and overall branch effectiveness.Job description will be provided during interview.Minimum Qualifications:Minimum Age: 18 years oldExperience & Skills:1+ years of related experience and supervision required.Preferred work experience in Membership or Sales role.Experience in customer service preferred.Excellent communication and organization skills.Certifications:First Aid and CPR certifications required (training provided and paid for by the YMCA).Benefits & Perks: Invested in YouFREE YMCA Membership, Classes, and Pool Access.FREE Virtual Health Care Solutions (Teledoc).Program Discounts.Retirement FundPaid Sick Time.Learn more about the YMCA and opportunities at: www.ymcaoc.org/careersOnce a conditional offer is made, candidates will be subject to criminal background check, drug screen, and will be asked to provide criminal history. Criminal history will be analyzed on a case by case basis as it related to the position. YMCA of Orange County participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.