Bilingual Member Services Specialist

Truity Credit Union; Bartlesville (OK); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Truity Credit Union in Bartlesville, OK is seeking a dedicated Member Service Representative to assist members across phone, chat, email, and digital channels. You will resolve questions, process transactions, and explain available products and services.

You will also handle fraud/dispute documentation, maintain secure handling of member data, and participate in compliance training while delivering courteous, accurate service.

Qualifications

• Knowledge of Credit Union products and services

Responsibilities

• Assist members via phone, chat, email, and digital banking messaging

Education

High school diploma or equivalent

Tools

Symitar Notes

QuickAssist

Ascensus

Ipay

Check Review

Banno People

Auto Pilot

Job description

Truity Credit Union in Bartlesville, OK is seeking a dedicated Member Service Representative to assist members across phone, chat, email, and digital channels. You will resolve questions, process transactions, and explain available products and services.

You will also handle fraud/dispute documentation, maintain secure handling of member data, and participate in compliance training while delivering courteous, accurate service.