Member Services Coordinator: Training & Digital Support

TRUITY CREDIT UNION; Bartlesville (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

TRUITY CREDIT UNION seeks a Contact Center leader to coordinate Member Consultants teams, coach staff, and train on processes, products, and digital services. You will ensure high-quality member service and support, while driving adoption of digital tools to simplify routines and enhance financial outcomes.

You will collaborate with the department manager to develop skills, monitor performance, and implement strategic initiatives in a fast-paced environment.

Qualifications

• Knowledge of Credit Union products and services.
• Familiarity with consumer lending products and related regulations.

Responsibilities

• Take escalated calls when appropriate.
• Assist Assistant Manager with training schedules and onboarding in the department.
• Coach team members to provide resolutions and offer products to improve members' financial lives.
• Develop employees through training, coaching, and goal-setting.
• Be SME for troubleshooting digital banking issues and lead regular ecommerce discussions.
• Monitor call volume and maintain call center service levels.

Skills

Credit union products

Consumer lending

IRAs & Trusts

Visa cards

Microsoft Office

Technology & software

Education

High School diploma

Tools

Symitar

Genesys

Autopilot SWBC

iPay

Check Review

Banno People

Job description

TRUITY CREDIT UNION seeks a Contact Center leader to coordinate Member Consultants teams, coach staff, and train on processes, products, and digital services. You will ensure high-quality member service and support, while driving adoption of digital tools to simplify routines and enhance financial outcomes.

You will collaborate with the department manager to develop skills, monitor performance, and implement strategic initiatives in a fast-paced environment.