Member Experience Advisor

Truity Credit Union; Bartlesville (OK); On-site; USD 35,000 - 50,000; Full time

Job summary

Truity Credit Union in Bartlesville, OK seeks a Full-Time Contact Center Member Consultant to deliver outstanding service and build lasting member relationships across phone, email, chat, and digital channels. The role emphasizes using digital tools to simplify routine tasks, identify opportunities to help members, and resolve issues with care while complying with regulatory requirements.

This position supports Spanish-speaking members when applicable and collaborates with a cross-functional

Qualifications

• Minimum 1 year to 3 years of similar or related experience
• High school diploma or equivalent

Responsibilities

• Provide unsurpassed service experiences and build member relationships by phone, email, chat, and digital channels
• Promote Credit Union products and solutions to benefit members
• Respond promptly within established timeframes and document member interactions
• Handle fraud/identity issues and assist with disputes with care
• Remain knowledgeable of digital services and compliance training

Skills

Customer service

Communication

Digital banking

Multitasking

Education

High school diploma or equivalent

Tools

Symitar Notes

QuickAssist

Ipay

Ascensus

Job description

Truity Credit Union in Bartlesville, OK seeks a Full-Time Contact Center Member Consultant to deliver outstanding service and build lasting member relationships across phone, email, chat, and digital channels. The role emphasizes using digital tools to simplify routine tasks, identify opportunities to help members, and resolve issues with care while complying with regulatory requirements.

This position supports Spanish-speaking members when applicable and collaborates with a cross-functional