Member Experience & CRM Support Specialist

YOUNG MEN'S CHRISTIAN ASSOCIATION OF WICHITA KANSAS; Wichita (KS); On-site; USD 21,000 - 28,000; Full time

Job summary

YOUNG MEN'S CHRISTIAN ASSOCIATION OF WICHITA KANSAS is seeking a Support Service Center Representative Level I to support the daily operations of branches, assist with memberships, and ensure excellent customer service. Under the guidance of the CRM System Administrator, you will develop knowledge of YMCA systems, processes, programs and services.

Minimum age 21 with relevant customer service or membership experience is required.

Qualifications

• Minimum age 21 with relevant customer service experience
• Experience in membership services preferred
• Must communicate effectively in writing and speaking
• Must understand and follow YMCA policies and procedures
• Ability to work a schedule meeting the association's needs
• Maintain professional appearance and demeanor

Responsibilities

• Provide excellent service with knowledge of YMCA programs and systems.
• Respond to member and community inquiries within 24 hours via calls and email.
• Process membership paperwork from branches accurately and efficiently.
• Audit branch processes in the system and update How To documents as needed.
• Run system clean up reports and assist CRM System Administrator.
• Attend mandatory staff meetings and trainings; help train staff as needed.
• Maintain prompt hours and follow absence procedures; cross-train as needed.

Skills

Customer service

Membership services

Communication skills

Problem solving

Organizational skills

Task management

Initiative

Teamwork with diverse groups

Job description

YOUNG MEN'S CHRISTIAN ASSOCIATION OF WICHITA KANSAS is seeking a Support Service Center Representative Level I to support the daily operations of branches, assist with memberships, and ensure excellent customer service. Under the guidance of the CRM System Administrator, you will develop knowledge of YMCA systems, processes, programs and services.

Minimum age 21 with relevant customer service or membership experience is required.