Member Experience Specialist - DOWNTOWN BRANCH

Young Mens Christian Association Of Wichita Falls; Wichita Falls (TX); On-site; USD 14,000 - 18,000; Part time

Job summary

YM Downtown Branch in Wichita Falls is seeking a part-time Member Services Associate to deliver outstanding service, promote memberships and programs, and support special events.

The role requires a high school education, customer service experience, basic computer skills, and the ability to relate to diverse community members. CPR/First Aid certification is required within 60 days of hire; on-site training is provided.

Qualifications

• Certifications required within 60 days of hire: CPR/AED and First Aid, then thereafter keep current.
• Gallagher and Praesidium required within 60 days of hire, then yearly thereafter.
• Exceptional interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• 2 years of customer service, sales or related experience preferred.
• Basic knowledge of computers.
• Minimum age 18.

Responsibilities

• Provides excellent service to members, guests, and program participants in-person, over the phone, enhancing overall member retention.
• Conduct informative interviews and provide tours tailored to the needs of potential members; proficiently promote and sell memberships.
• Foster meaningful connections with members and encourage engagement within the YMCA community.
• Effectively manage and resolve membership inquiries and escape complex issues to supervisors as needed.
• Adhere strictly to YMCA policies related to member services.
• Maintain vigilant oversight of locker room facilities in accordance with established guidelines.
• Contribute to the YMCA’s membership growth initiatives through proactive engagement and promotion.
• Comply with all association and role‑specific training requirements to uphold operational standards and personal development.
• Demonstrate flexibility by working varying hours and locations as required to meet the needs of the organization.
• Any additional duties as assigned by management, supporting the mission, need, and goals of the YMCA.

Skills

Interpersonal skills

Problem-solving

Customer service

Sales

Basic computer skills

Education

High School

Job description

Job Details
Job Location: YMCA Downtown Branch - Wichita Falls, TX 76301
Position Type: Part Time
Education Level: High School
Salary Range: $10.00 - $13.00 hourly
Travel Percentage: None
Job Shift: Any
Job Category: Admin - Clerical

Position Summary

Ensure unparalleled service for our valued members, guests, and program participants. Attend promptly to their needs, actively advocating memberships, programs and special events for all departments and branches. Uphold the impeccable standards of the organization’s cleanliness. Join us in delivering exceptional experiences that define our commitment to member satisfaction and community engagement.

Essential Functions

• Provides excellent service to members, guests, and program participants in‑person, over the phone, enhancing overall member retention.
• Conduct informative interviews and provide tours tailored to the needs of potential members; proficiently promote and sell memberships.
• Foster meaningful connections with members and encourage engagement within the YMCA community.
• Effectively manage and resolve membership inquiries and escape complex issues to supervisors as needed.
• Adhere strictly to YMCA policies related to member services.
• Maintain vigilant oversight of locker room facilities in accordance with established guidelines.
• Contribute to the YMCA’s membership growth initiatives through proactive engagement and promotion.
• Comply with all association and role‑specific training requirements to uphold operational standards and personal development.
• Demonstrate flexibility by working varying hours and locations as required to meet the needs of the organization.
• Any additional duties as assigned by management, supporting the mission, need, and goals of the YMCA.

Qualifications

• Certifications required within 60 days of hire: CPR/AED and First Aid, then thereafter keep current.
• Gallagher and Praesidium required within 60 days of hire, then yearly thereafter.
• Exceptional interpersonal and problem‑solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• 2 years of customer service, sales or related experience preferred.
• Basic knowledge of computers.
• Minimum age 18.

Leadership Competencies

Mission Advancement – Incorporates the Y’s mission and values into the organization’s vision and strategies; ensures community engagement; promotes the global nature of the Y; leads a culture of volunteerism ensuring engagement, inclusion, and ownership; leads a culture of philanthropy.

Collaboration – Advocates for and institutionalizes inclusion and diversity throughout the organization; initiates the development of relationships with influential leaders to impact and strengthen the community; is recognized as an inspirational community leader who navigates complex political and social circles with ease; communicates to engage and inspire people within and outside the YMCA; ensures that a talent management system is in place and executed effectively.

Operational Effectiveness – Possesses penetrating insight and strong strategic and critical thinking skills; invests resources in well‑designed innovation initiatives; creates a structure to deliver organization‑wide results to achieve objectives; develops and implements stewardship strategies; determines benchmarks and ensures appropriate leadership to meet objectives.

Personal Growth – Creates a learning organization; effectively drives change by leveraging resources and creating alignment to expand organizational opportunities; shares authority and demonstrates courage and humility; has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up‑to‑date knowledge and skills in technology.